FREQUENTLY ASKED QUESTIONS
I’ve been provided with a discount code. How do I apply this?
You will find a field to enter your discount code as you go through the online checkout process when placing your order.
Can we assess listed properties?
Do I need to supply measurements of my building?
Absolutely not. You can leave things like measurements to us, even when it’s a desktop assessment.
Do we provide assessments on properties in Northern Ireland?
Do we provide assessments on properties in the Channel Islands?
Do your charges include VAT?
Yes. Like most commercial arrangements HMRC set specific rules and guidance with regard to VAT and how it is charged (what products and services VAT will apply to and what rate). Our service, with respect to HMRC rules, is regarded as a Vatable supply and therefore all invoices for this service will have VAT added.
Does your assessment take all units/outbuildings into account or are these considered as separate properties?
Yes, the assessment will include all units/outbuildings within the boundaries of the property up to a limit of 7 and they will be separately recorded. If on receipt of the report a unit/outbuilding has not been recorded, please notify us immediately.
Does your desktop assessment take into account the materials the building is made from?
The buildings are assessed to include as much information as possible utilising the tools available to us at the time of the assessment. The notes within our Rebuild Cost Assessment report will clearly set out what is and isn’t included.
Google street maps does not show an up-to-date image of the property, will this affect the assessment?
We use a number of different sources of information to produce our Rebuild Cost Assessment reports. Our assessment does not solely rely on any one piece of information.
How can I be sure that the information you use to complete the Rebuild Cost Assessment is up-to-date?
All of our Rebuild Cost Assessment reports are quality assured prior to release by a member of our experienced team. The team have access to up-to-date rebuilding cost data available to guide them, such as the Building Cost Information Service compiled and maintained by the Royal Institution of Chartered Surveyors.
How do I place an order?
Simply visit the ‘Landlords’ section of our website and look for the ‘Place Order’ button at the top of the page.