We are currently taking 10-12 working days on average to complete reports.
As these are subject to change, please check back for updates.
WE'RE HERE FOR YOU
At RebuildCostASSESSMENT.com, our goal is to always provide top-grade service. But we appreciate sometimes things don't go as well as you may expect. If you feel our service isn't up to scratch, we want to know about it.
Got a Complaint? Please Let Us Know
Here’s how you can reach out:
• Phone: 01305 215535 – Give us a ring, weekdays from 9am to 5pm.
• Email: info@rebuildcostassessment.com
• Post: RiskSTOP Group Ltd, Mey House, 3A Bridport Road, Dorchester, DT1 3QY.
• Web: Live chat on our website, available weekdays from 9am to 5pm.
What Happens Next?
1. We’ll Acknowledge It: Expect to hear from us within 2 working days.
2. We’ll Investigate: Our goal is to sort things out quickly, ideally within 10 working days. If it takes longer, we'll keep you in the loop.
3. We’ll Get Back to You: We aim for a written response. When appropriate, a call might be the first step, followed by a written summary.
Not Quite Satisfied?
You can ask for a review, which will be handled by our Group Director of Operations or their deputy. We'll confirm we've got your request within 5 working days and aim to resolve everything within 30 working days, keeping you updated on any hitches.
When It’s Complicated
Are there issues that span different services? No problem. We’ll streamline our response to make sure everything is addressed together, explaining how we'll manage your complaint right after we acknowledge it.
Your Feedback Makes Us Better
Every complaint is a chance for us to get better. We’re all about taking your feedback seriously, making sure we address things in a balanced way, and folding what we learn into making our services even better. We keep an eye on our complaints process to make sure it's doing its job.
Get in Touch
Your experience with us is super important. Do you have a complaint or just need some info about how things work around here? Reach out. We’re here to make sure your concerns are met with understanding and respect.
Regulatory Oversight
We are regulated by the Royal Institution of Chartered Surveyors (RICS) for the provision of surveying services. This means we adhere to the RICS Rules of Conduct and mandatory professional practice requirements. More information can be found at www.rics.org.
Compliance and Cooperation
As an RICS-regulated firm, we are committed to upholding RICS standards and cooperating with RICS to ensure compliance. Our nominated RICS Responsible Principal is James Scott Brown MRICS, Director, who can be reached at info@rebuildcostassessment.com.